Terms of Service

Effective Date: June 9, 2026

Last Updated: June 9, 2026

These Terms of Service ("Terms") govern your use of our website, your inquiries about our services, and your residency at Pathways Transitional Housing, Inc ("we," "us," or "our"). By using our website, submitting an inquiry, or becoming a resident, you agree to these Terms. Please read them carefully.

1. Description of Services

Pathways Transitional Housing, Inc. provides structured sober living housing for adults in recovery from substance use disorders. We are a residential housing provider. We do not provide medical, clinical, psychiatric, or addiction treatment services. Residents who require treatment are expected to maintain those services independently through outside providers.

2. Eligibility for Residency

To be considered for residency, applicants must:

• Be at least 18 years of age

• Be committed to maintaining sobriety from alcohol and non-prescribed substances

• Complete our screening and application process

• Agree to comply with all house rules and these Terms

• Provide accurate and truthful information during the inquiry and application process

• Not have a history of violence or behavior that would pose a safety risk to other residents or staff, as determined by us in our sole discretion

We reserve the right to accept or deny any applicant for any lawful reason. Acceptance is not guaranteed by submission of an inquiry or application.

3. House Rules and Resident Obligations

All residents must agree to and abide by our house rules, which include but are not limited to:

• Maintaining sobriety from alcohol and non-prescribed drugs at all times

• Submitting to random drug and alcohol testing as a condition of residency

• Respecting curfew, quiet hours, and visitor policies

• Participating in house meetings as required

• Contributing to house chores and maintenance of common areas

• Treating other residents, staff, and neighbors with respect

• Complying with all federal, state, and local laws while on the premises

• Maintaining current employment, job search, or outpatient treatment program participation, as applicable

• Following all medication storage and self-administration policies — all prescription medications must be disclosed upon move-in and stored according to house policy

A complete copy of house rules will be provided upon acceptance and acknowledgment of the rules is a condition of move-in.

4. Payment Terms

Residency fees are due in advance according to the schedule established at move-in. Accepted payment methods include private pay, and approved scholarship funding. Specific payment amounts, schedules, and any applicable deposits will be communicated during the application process and documented in your residency agreement.

Late payments may result in additional fees, suspension of certain privileges, or termination of residency, as outlined in your residency agreement.

5. Length of Stay

There is no minimum or maximum length of stay required, except as may be required by your funding source or as set forth in your individual residency agreement. We encourage residents to remain in housing for the period needed to establish stability in their recovery.

6. Grounds for Termination of Residency

We may terminate your residency at any time for any of the following reasons, among others:

• Use of alcohol or non-prescribed drugs

• Possession of alcohol, non-prescribed drugs, or drug paraphernalia on the premises

• Violation of house rules

• Non-payment of fees

• Violent, threatening, or dangerous behavior toward residents, staff, or neighbors

• Theft from other residents, staff, or the house

• Damage to property

• Providing false information during the application process

• Behavior that compromises the safety, sobriety, or well-being of the house community

Termination of residency may be immediate in cases involving safety risks, substance use, or other serious violations. We will provide notice consistent with applicable California landlord-tenant or transitional housing law.

7. No Medical or Treatment Services

Pathways Transitional Housing, Inc is not a licensed treatment facility, detoxification center, mental health provider, or medical provider. Our staff do not provide clinical assessments, medication management, therapy, counseling, or medical care. Residents are solely responsible for arranging and maintaining any treatment, medical, mental health, or recovery services they require through qualified outside providers.

In the event of a medical or psychiatric emergency, staff will contact emergency services (911). Residents and their emergency contacts are responsible for ongoing medical decision-making.

8. Refund Policy

Refunds of prepaid residency fees, deposits, or other amounts will be handled in accordance with the terms of your individual residency agreement and applicable California law. Specific refund eligibility depends on the circumstances of departure, including whether departure is voluntary, due to termination, or due to other factors.

9. Communications and Text Messages

By submitting an inquiry, application, or otherwise providing your contact information to us, you consent to receive communications from us by phone, email, and text message regarding your inquiry, residency, scheduling, and related matters. Standard message and data rates may apply. You may opt out of text messages at any time by replying STOP. For more information on how we handle communications and data, see our Privacy Policy.

10. Confidentiality

We respect the confidentiality of our residents and inquirers. We do not disclose your information to third parties except as described in our Privacy Policy or as required by law. However, residents acknowledge that residency at Pathways Transitional Housing, Inc is by its nature shared housing, and other residents and staff will be aware of your presence in the community.

11. Assumption of Risk

You acknowledge that recovery from substance use disorder involves inherent risks, and that residing in shared sober living housing involves interactions with other residents who are also in recovery. We do not guarantee any specific outcome regarding your sobriety, recovery, or well-being. You assume the risks associated with shared housing and with your recovery journey.

12. Limitation of Liability

To the fullest extent permitted by law, Pathways Transitional Housing, Inc, its owners, operators, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your inquiry, application, residency, or termination of residency, except where such liability cannot be limited by applicable law. Our total liability for any claim arising under these Terms shall not exceed the total fees you paid to us in the three months preceding the event giving rise to the claim.

Nothing in this section limits liability for gross negligence, willful misconduct, or violations of California consumer protection law.

13. Dispute Resolution

Any dispute arising out of or relating to these Terms or your residency shall first be addressed through good-faith informal resolution between the parties. If informal resolution is unsuccessful, the parties agree to attempt mediation before pursuing formal legal action. Any legal action shall be brought in the state or federal courts located in Los Angeles County, California, and California law shall govern these Terms.

This section does not waive any rights you may have under California landlord-tenant law, transitional housing law, or other applicable law.

14. Fair Housing

Pathways Transitional Housing, Inc. complies with federal and California fair housing laws. We do not discriminate on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, familial status, disability, source of income, or any other characteristic protected by law. Residents in recovery from substance use disorder are protected under the Americans with Disabilities Act and the Fair Housing Act.

We operate gender-specific houses, which is permitted under fair housing law as a reasonable accommodation for the recovery community we serve.

15. Modifications to These Terms

We may update these Terms from time to time. When we do, we will post the updated Terms on our website and update the "Last Updated" date at the top. Material changes will be communicated to current residents directly. Continued use of our website, services, or residency after changes are posted constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

17. Contact Us

If you have questions about these Terms, please contact us: Pathways Transitional Housing, Inc 13312 Ranchero Rd, 18-168, Oak Hills, CA  92344 Phone: +1 626-669-4994 Email: jgracom@pathways2pomona.net